Returns and Exchange Policy
• Exchanges are only applicable if a wrong size has been ordered, on the same product within a period of 7 days from the date of receiving the product. The shipping cost has to be borne by the customer.
• Exchange will be provided only in cases where the product is damaged when received although our team tries the best to provide quality experience.
*As we do not have our own delivery service we rely on delivery partners like Xpressbees, Delhivery, Bluedart, etc
In case of an exchange; the Delivery partner charges us for reverse pickup from the customer location and then additional delivery charges for delivering new product again to the customer location, As these charges are two-way; we request our customers to pay for one way charges i.e ₹150.
• In the interests of hygiene, we may refuse returns where it’s obvious that the item has been worn, washed or soiled. Defective products need not be sent back to us, unless confirmed by the Customer Experience Team.(T&C applied)
• If there is a manufacturing issue, or if you have any other query regarding this, you can contact us on the number or email us on [email protected]
• In the interests of hygiene, masks, boxers and shorts are not returnable.
For Customized and Personalized Products-
For our customised and personalised products, we manufacture, print and personalize products as per as per the customer’s requirements. Because of the unique nature of this business, we have a very strict policy for returns and replacements. A product cannot be returned and can only be replaced if the product in question is whether damaged or is different from what was ordered.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. The product can be returned ONLY if the product you received is faulty or damaged.